Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Gift cards or other digital products are non-returnable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days from receipt of returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@coffeeza.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Please contact our customer support team by calling us at 1-800-123-5171 or by sending an email to info@coffeeza.com within 7 days of receipt of the item. There are no exchanges available on sale items, gift cards or other digital products. Furthermore, there are no exchanges available in case of any accidental damages.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should ship your product to: Cravium Foods LLP, S1-4, Belmont, NH-4A Ribandar Bypass Road, Ribandar, Goa, 403006, India. When returning an item, you should consider using a trackable courier service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

In case the item was found to be defective or damaged, then we will have it collected at our cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation Policy

To cancel an order, please contact us immediately after placing the order. Orders once shipped, cannot be cancelled.