|PROBLEM||CAUSE OF PROBLEM||SOLUTION|
|My Coffee Machine is leaking||
|Indicator lights don’t turn on||Plug & Socket.||Check that the plug has been inserted correctly into the socket and the power button has been pressed.|
|The lights are on, but no coffee comes out||The Capsule inserted may be faulty.||Wait for few seconds, then try again with a new capsule.|
|The Machine makes a strange noise||The water tank is empty.||Check that there is water in the tank.|
|Pump stops running during a dispense||
|Milk is not frothing up||
|The Milk spurts over during the Cappuccino /Latte function||
|Capsule container fills with water||After using any of the Milk functions, water is dumped into the Capsule Container to cool the heating unit.||This is normal operation and not a cause for concern. Coffeeza recommends emptying the Capsule Container every 3 drinks when using the milk function to avoid overspill.|
|I can hear whistling / steaming sound after the cappuccino/ latte function is complete.||Machine’s is cooling down the heating unit by purging cold water through it.||This is normal operation and not a cause for concerns.|
Is your machine not working or you are experiencing problems with the machine?
You can do the following things:
1. REFER TO TROUBLE SHOOTING GUIDE OR
2. CALL CUSTOMER SUPPORT
(MON-FRI 9:30 AM TO 5:30 PM)
TOLL FREE NO: 1800-123-5171 OR
3. EMAIL AT firstname.lastname@example.org
*within warranty period, subject to terms & conditions
If you call Customer Service:
Pls keep Invoice No. & Serial No. of the machine ready to register your complaint.
Coffeeza will pick up your machine from your address. Pls securely pack the item (preferably in original packing). Include a note with the complaint ID.
After resolving the issue, the machine will be shipped back to you.